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SHIPPING & RETURNS

Shipping Policy

At Lux Angeles Decor, we believe that every piece you order should arrive safely and seamlessly at your doorstep. That’s why we take great care with our shipping process, ensuring that your experience is as smooth as possible!

Fully Insured Shipments: Rest assured, all our shipments come fully insured! We prioritize the safety of your items during transit, so you can shop with confidence knowing that your decor will arrive in perfect condition.

Parcel Deliveries: For standard parcel deliveries, you can expect your items to typically arrive within 5 to 7 business days. We strive to process and ship your orders promptly, so you can start enjoying your new decor as soon as possible!

White Glove Delivery: For larger items, we utilize White Glove Carriers to ensure your delivery is handled with extra care. The industry average delivery time for these items is 6 to 8 weeks; however, we are pleased to inform you that most purchases are delivered within 2 to 4 weeks. Our team is dedicated to keeping you updated throughout the process, so you know exactly when to expect your elegant new additions!

Return & Exchange Policy

At Lux Angeles Decor, your satisfaction means the world to us! We strive to provide you with the highest quality products and an enjoyable shopping experience. While we operate with a final sales policy, we understand that sometimes things don’t go as planned. That’s why we have established a couple of exceptions to ensure you feel confident with your purchase.

Final Sale Policy: All sales at Lux Angeles Decor are considered final. We appreciate your understanding and support in this regard, and we genuinely hope you love your selections!

Exceptions:

  1. If We Miss the Mark: If an item is not as described or arrives damaged, we want to make it right. Please reach out to our customer service team as soon as possible, and we’ll arrange a refund that includes shipping expenses. Your satisfaction is our priority, and we are here to help!

  2. Special Circumstances: In certain situations, we may issue a refund at our discretion. If you believe there is a reason for a return, please contact us. Refunds in such cases will be issued upon the return of the purchase, and shipping costs will be deducted. Please note that customers are responsible for return shipping costs.

We are committed to making your experience with Lux Angeles Decor a delightful one. If you have any questions or need assistance, never hesitate to reach out to our friendly team. Thank you for choosing us!

 

Warm wishes,

​

The Lux Angeles Decor Team

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